FAQs
Have questions? We’ve got answers!
Our FAQ page provides clear and concise information about our products, services, and ordering process. If you still have questions, feel free to contact us!
FAQs
Have questions? We’ve got answers!
Our FAQ page provides clear and concise information about our products, services, and ordering process. If you still have questions, feel free to contact us!
About the Product
-
Q.
What is a slush machine?
-
A.
A slush machine is a beverage appliance that freezes sugary drinks (like soda, juice, or cocktails) into a smooth, semi-frozen slush texture through continuous cooling and mixing.
-
Q.
What are the benefits of a home-use slush machine?
-
A.
Compact size: Fits easily on kitchen countertops.
Convenience: Make frozen drinks anytime, at home.
Cost-effective: More affordable than daily purchases from cafes or bars.
Fun factor: Great for family entertainment and parties.
-
Q.
Who is the target user for home slush machines?
-
A.
Frozen drink enthusiasts
Families who enjoy hosting gatherings and parties
Home bar enthusiasts looking to create cocktail variations
-
Q.
Are slush machines becoming more popular for home entertaining?
-
A.
Yes. In recent years, slush machines have gained popularity as a social appliance for home use—similar to how home soda makers or popcorn machines are used for gatherings and special occasions.
-
Q.
What types of drinks can be made in a slush machine?
-
A.
Any beverage with sufficient sugar content can be used, including:
- Carbonated drinks (cola, lemon-lime soda)
- Fruit juices (orange, apple, grape)
- Cocktails and mocktails
- Frozen coffee drinks
- Energy drinks
-
Q.
Is it easy to operate?
-
A.
Very simple. Just pour in your liquid, select the desired mode, and the machine automatically handles the cooling and mixing cycle—no manual intervention needed.
-
Q.
How long does it take to make slush?
-
A.
Typically 20 to 45 minutes, depending on:
- Initial temperature of the liquid (pre-chilled works faster)
- Liquid volume
- Ambient room temperature
- Sugar content of the beverage
-
Q.
Can I adjust the slush texture?
-
A.
Yes. Our machines offer multiple adjustable settings. Higher settings produce firmer slush with lower water content; lower settings result in a softer, more drinkable texture. Users can customize based on personal preference.
About YUMYTH
-
Q.
Are you a manufacturer or a trading company? Do you produce the machines yourselves?
-
A.
We are a direct manufacturer. All YUMYTH slush machines are designed and produced in-house, with our own:
- R&D engineering team
- Mold/tooling workshop
- Injection molding facility
- Advanced final assembly lines
This vertical integration ensures quality control, faster iteration, and reliable supply.
-
Q.
What is your background in appliance manufacturing?
-
A.
YUMYTH COOLING (est. 2025) is the frozen drink division of the YUMYTH Group. Our sister company, YUMYTH ELECTRONICS (est. 2017) , has 8 years of experience manufacturing small kitchen appliances (vacuum sealers, smoke infusers, food waste disposal) for global brands. We bring that same engineering rigor and quality systems to our slush machine production.
-
Q.
Do you offer OEM/ODM services? Can you customize machines for my brand?
-
A.
We specialize in OEM/ODM partnerships. Customization options include:
- Aesthetic: Colors, front panel design, logo integration
- Functional: Program settings, temperature curves, mixing logic
- Compliance: Voltage (110V/220V), plug types, safety features (child lock)
- Packaging: Custom boxes, manuals, accessories
For existing models, most customizations are available with no additional tooling fees once MOQ is met.
-
Q.
What are your MOQs?
-
A.
Standard OEM (logo/color/packaging): 500 units
Stock models (no customization): 100 units
New mold development: Negotiable based on project scope
-
Q.
How much does customization cost?
-
A.
Costs vary by customization type:
- Logo/color/packaging: Free of charge when MOQ is met
- Program/functional tuning: One-time engineering fee (negotiable)
- New mold development: Cost shared based on order volume and exclusivity terms
Please contact us with your specific requirements for a detailed quote.
Certifications & Compliance
-
Q.
What certifications do your slush machines have?
-
A.
Our machines are designed to meet international standards and currently support:
- Electrical Safety: CE-LVD, CB, ETL
- EMC/EMI: CE-EMC
- Food Contact Safety: LFGB (Germany), FDA (US)
- Environmental: RoHS, REACH, SCCP, PAHS
Certifications can be provided based on your target market requirements.
-
Q.
What factory certifications do you hold?
-
A.
BSCI (Social compliance audit)
ISO 9001:2015 (Quality management system)
We also welcome third-party audits as needed.
Production & Delivery
-
Q.
What is your typical lead time?
-
A.
Samples: 3–10 days after confirmation
Bulk production: 30–45 days after deposit (depending on order size and customization level)
Shipping: 25–40 days by sea to major US/EU ports
-
Q.
What are your payment terms?
-
A.
30% deposit by T/T, 70% balance before shipment
L/C at sight (for qualified orders)
Other terms negotiable for long-term partnerships
-
Q.
What is your warranty policy?
-
A.
We offer a 12-month warranty from the date of shipment, covering manufacturing defects (excluding user damage or improper use).
After the warranty period, we continue to support our partners with:
- Spare parts supply (available for purchase)
- Technical support and troubleshooting assistance
Our goal is to ensure long-term reliability for your brand and end users—not just during the warranty period, but throughout the product lifecycle.
-
Q.
How do you ensure quality during mass production?
-
A.
We implement a multi-stage QC process:
- IQC: Incoming component inspection
- IPQC: In-process checks during assembly
- FQC: Final functional testing (including 1-hour run tests) before packaging
- Pre-shipment inspection: Optional third-party inspection accepted
Samples & Communication
-
Q.
Can I get a sample before placing a bulk order?
-
A.
Yes. Sample orders are welcome. Sample cost and shipping are typically paid by the buyer, but we often deduct the sample cost from the first bulk order invoice.
-
Q.
How quickly do you respond to inquiries?
-
A.
Within 4 hours on business days (China time). We encourage direct email or WhatsApp contact for urgent matters.
-
Q.
What information should I provide when requesting a quote?
-
A.
To help us respond accurately, please include:
- Target market: (e.g., US, EU, Southeast Asia)
- Estimated annual volume:
- Desired customization level:
- Certification requirements:
- Preferred voltage/plug type: